FAQ- After Client is booked
What kind of reminders do I need to set up for a Hotel only trip?
Hotel Direct - Contact hotel 2 weeks prior to verify the room and ask if there are any special amenities for anything special they are celebrating
Client Direct - Inform client of any app or special events the hotel might have so they can be prepared for packing - inform them of any hotel reservations that might need to be made upon check in
How do I contact a hotel?
Look to see if they have the following
Domestic - Email or Phone number for hotel direct, concierge, or sales email
International - Email or Phone number for hotel direct, concierge, or sales email
All Inclusive - Look to see if they have a travel agent portal - “google secrets travel agents” and you should see some type of travel agent portal - if you aren’t signed up - do so
Email or Phone number for hotel direct, concierge, or sales email
2. What kind of reminders do I need to set up for flights?
Obtain info -
Ask their preference of seats - window aisle middle etc if they are on a carrier that assigns seats
Ask them if they have a Airline loyalty number for the carrier they are flying - if not they can sign up complimentary and send you their loyalty number
Ask them if they have a KTN or Known Traveler Number -this is what is normally added on an account for TSA Precheck
Once they are booked you can go to the carriers website - I will use United for this example.
Go to manage booking and you can change their seats and add their loyalty number and their KTN using their confirmation and last names
Remind the client to check in for their flight 24 hours prior
Advise them of any baggage fees
Let them know know they can log into their reservation and upgrade their seats for a fee if available (not on all carriers)
Advise them to download the air carriers app
Remind the client to check in for their flight 24 hours prior to get their boarding pass
Let them know know they can log into their reservation and upgrade their seats for a fee if available (not on all carriers)
3. What kind of reminders do I need to set up for a cruise?
After booking - if the client did not have a loyalty number - ask them to create an account and add their reservation
Remind them to make their excursion bookings
Remind them to add any additional specialty reservations that need to be made and when they can make them (disney has dates that you can start booking)
Remind them of the documents that they need for travel
Remind them of their check in window
Remind them to make parking reservations (if driving) or shuttle reservations (if needed)
4. What kind of reminders do I need for Ground Transfers?
Inform them the Name of the Company, what they will be wearing, where to meet them, and their contact info
Let them how and when to contact to get their pick up time for their return flight
5. What kind of reminders do I need for Tours or Excursions?
Give them vouchers
Give them tour operators contact info
Let them know the duration of the tour and what is included and what to pack
Let them know where to meet their tour guide